Read the following article and comment on how this relates to how organizations

Read the following article and comment on how this relates to how organizations

Read the following article and comment on how this relates to how organizations should market to customers. In what ways have you seen this in your own interactions with organizations?
https://hbr.org/2012/05/to-keep-your-customers-keep-it-simple?ref=www-internal-blog.chatwoot.com