Overview
This week, you will select a company that you are interested in and com
Overview
This week, you will select a company that you are interested in and complete an analysis of their organizational layout, performance metrics, and the technology they used to measure performance and connect with their consumers. To complete your assignment, you will make a PowerPoint presentation that summarizes what you learned during your research. For your convenience, the following PowerPoint template has been created for your use: BUS430 Week 4 PowerPoint Template Download BUS430 Week 4 PowerPoint Template. Please note that you are not required to use this template – feel free to make your own if you like.
Instructions
Note: Each slide in your presentation should contain your main points and any appropriate explanatory or supporting images, graphs, charts, et cetera. You may provide your support, rationale, or explanations for each slide in one of two ways:
Option 1: Provide written support for your slide’s main points in the speaker note section at the bottom of each slide.
Option 2: Support the main points of the slide using the audio feature within PowerPoint to add a recorded verbal explanation.
In a 5-7 slide PowerPoint presentation, please address the following items:
Evaluate the company’s operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
Analyze how the company’s operation management activities affect the customer experience. Select two operation management challenges and provide the solutions for confronting them.
Examine the company’s value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
Determine the different types of performance measurements that can be used to measure the company’s service-delivery system design. Select at least two types that can be applied and provide justifications for the selection.
Examine the different types of technologies applied to the company’s service operations and evaluate how the technologies strengthen the value chain.
Use at least two quality resources in this assignment that do not include the initial case study. Note: Wikipedia and similar websites do not qualify as quality resources.
This course requires the use of Strayer Writing Standards (SWS). For guidance on how to format your PowerPoint presentation, please visit the Strayer Library PowerPoint/SWS site. You will find several examples and additional guidance there. Check with your professor for any additional instructions.
Optional Resources
The following Strayer Library resources may be of assistance to you as you complete your presentation:
Microsoft PowerPoint.
Getting Started.
Creating and Editing PowerPoint Slides.
Slide Design.
PowerPoint ®/ Slideshow.
The specific course learning outcomes associated with this assignment are:
Analyze the impact of operational strategies and practices on a business.
Week 4 Assignment Business Research and Analysis
Week 4 Assignment Business Research and Analysis
Criteria Ratings Pts
Evaluate the company’s operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
33.75 to >30.37 pts
Exemplary
Evaluated the company’s operations strategy and explained how the organization seeks to gain a competitive advantage in terms of sustainability.
30.37 to >27 pts
Competent
Described the company’s operations strategy and identified how the organization seeks to gain a competitive advantage in terms of sustainability.
27 to >23.62 pts
Satisfactory
Described the company’s operations strategy and identified how the organization seeks to gain a competitive advantage but did not specifically address sustainability.
23.62 to >20.25 pts
Needs Improvement
Described the company’s operations strategy but did not explain how the organization seeks to gain a competitive advantage in terms of sustainability.
20.25 to >0 pts
Unacceptable
Did not evaluate the company’s operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
/ 33.75 pts
Analyze how operation management activities affect the customer experience. Select two operation management challenges and provide the solutions for confronting them.
45 to >40.5 pts
Exemplary
Analyzed how operation management activities affect the customer experience. Selected two operation management challenges and provided the solutions for confronting them.
40.5 to >36 pts
Competent
Analyzed how operation management activities affect the customer experience. Selected one operation management challenge and provided the solution for confronting it.
36 to >31.5 pts
Satisfactory
Analyzed how operation management activities affect the customer experience. Selected one to two operation management challenges but did not provide the solutions for confronting them.
31.5 to >27 pts
Needs Improvement
Analyzed how operation management activities affect the customer experience but did not select any operation management challenges.
27 to >0 pts
Unacceptable
Did not analyze how operation management activities affect the customer experience.
/ 45 pts
Examine the company’s value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
33.75 to >30.37 pts
Exemplary
Examined the company’s value chain and evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
30.37 to >27 pts
Competent
Examined the company’s value chain and evaluated its effectiveness to operations in terms of two of the three following components: quality, value creation, and customer satisfaction.
27 to >23.62 pts
Satisfactory
Examined the company’s value chain and evaluated its effectiveness to operations in terms of one of the three following components: quality, value creation, and customer satisfaction.
23.62 to >20.25 pts
Needs Improvement
Examined the company’s value chain and evaluated its effectiveness to operations in general but did not address any of the following components: quality, value creation, and customer satisfaction.
20.25 to >0 pts
Unacceptable
Did not examine the company’s value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
/ 33.75 pts
Determine the different types of performance measurements that can be used to measure the company’s service-delivery system design. Select two types that can be applied and provide justifications for your selections.
45 to >40.5 pts
Exemplary
Determined the different types of performance measurements that can be used to measure the company’s service-delivery system design. Selected two types that can be applied and provided justifications for your selections.
40.5 to >36 pts
Competent
Determined the different types of performance measurements that can be used to measure the company’s service-delivery system design. Selected two types that can be applied but only provided justifications for one of the selections.
36 to >31.5 pts
Satisfactory
Determined the different types of performance measurements that can be used to measure the company’s service-delivery system design. Selected one type that can be applied and provided justification for the selection.
31.5 to >27 pts
Needs Improvement
Determined the different types of performance measurements that can be used to measure the company’s service-delivery system design. Selected one type that can be applied, but provided no justification for the selection.
27 to >0 pts
Unacceptable
Did not determine the different types of performance measurements that can be used to measure the company’s service-delivery system design.
/ 45 pts
Examine the different types of technologies applied to the company’s service operations and evaluate how the technologies strengthen the value chain.
33.75 to >30.37 pts
Exemplary
Examined the different types of technologies applied to the company’s service operations and evaluated how the technologies strengthen the value chain.
30.37 to >27 pts
Competent
Examined the different types of technologies applied to the company’s service operations and listed the ways the technologies strengthen the value chain.
27 to >23.62 pts
Satisfactory
Listed the different types of technologies applied to the company’s service operations and summarized how technology can help strengthen the value chain but did not make connections to the specific technologies listed.
23.62 to >20.25 pts
Needs Improvement
Listed the different types of technologies applied to the company’s service operations but did not evaluate how the technologies strengthen the value chain.
20.25 to >0 pts
Unacceptable
Did not examine the different types of technologies applied to the company’s service operations or evaluate how technologies strengthen the value chain.
/ 33.75 pts
Cite at least two quality resources in this assignment that do not include the initial case study. Cite sources properly.
11.25 to >10.12 pts
Exemplary
Used at least two quality resources and cited sources properly.
10.12 to >9 pts
Competent
Used at least two quality resources but did not cite sources properly.
9 to >7.87 pts
Satisfactory
Did not meet the required number of resources or some resources were of poor quality. Did not cite all sources properly.
7.87 to >6.75 pts
Needs Improvement
Did not meet the required number of resources and all resources were or poor quality and were not cited properly.
6.75 to >0 pts
Unacceptable
No references provided.
/ 11.25 pts
Clarity, writing mechanics, and SWS formatting requirements.
22.5 to >20.25 pts
Exemplary
0–2 errors present.
20.25 to >18 pts
Competent
3–4 errors present.
18 to >15.75 pts
Satisfactory
5–6 errors present.
15.75 to >13.5 pts
Needs Improvement
7–8 errors present.
13.5 to >0 pts
Unacceptable
More than 8 errors present.
/ 22.5 pts
Total Points: 0
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