From The Field Guide to the 6DsLinks to an external site. book, choose one of th

From The Field Guide to the 6DsLinks to an external site. book, choose one of th

From The Field Guide to the 6DsLinks to an external site. book, choose one of these two cases for this assignment (Do not choose any other cases):
Case D6.2 How We Used Measurement to Drive “SOAR – Service Over and Above the Rest” (Emirates Airline (p. 503 – 511) OR
Case 6.3 How We Used NPS to Track and Improve Leadership Impact (General Electric) (p. 513 – 518)

Answer the following questions based on the case study you selected.
Which case did you choose?
Using your The Six Disciplines of Breakthrough Learning text, see Table D6.1 “Kinds of Evidence and Data-Collection Methods” (p. 237) or Table D6.4 “Kinds of Evidence and Data-Collection Methods”(p. 264) as a guide:
Identify the kinds of data, examples, and collection methods that you see in this case study.
Then, for the data, examples, and collection methods you describe:
Evaluate each of these using the four attributes of an effective evaluation (Table D6.2, p. 248 of your The Six Disciplines of Breakthrough Learning text).
Write a summary paragraph that describes your evaluation of the overall effectiveness of the data collection in your case study.
Approximate length of your paper should be 2 to 3 pages…. MUST HAVE CITES