Let’s say that you are the manager of Baltimore-Washington International Airport. Passengers have had continuous complaints about the long security lines they have to wait in to get to their flights. Wait times can exceed 60 minutes during peak travel times! Currently, the airport uses one line that funnels to multiple security scanners. What type of queuing system would you recommend setting up and why would it work?

To answer this questions keep in mind the earlier wait facts that were mentioned:

1. Unoccupied time feels longer than occupied time.
2. If customers are able to continue to move around, the wait doesn’t seem as long as when trapped in a line.
3. Process-waits feel longer than in-process waits.
4. Anxiety makes waits seem longer.
5. Uncertain waits seem longer than known, finite waits.
6. Unfair waits are longer than equitable waits.
7. The more valuable the service, the longer the customer is willing to wait.
8. Solo waits feel longer than group waits.

To receive full credit:

Clearly define your preferred method and give supporting statements that would convince managing authorities as to why your method would work. The initial post should be a minimum of 100 words. Respond to at least one other post and make sure to submit all posts on time. Cite all sources according to APA style formatting.